In a crisis that disrupts global business and forces so many to manage at a distance, how can you still get results? This quick read (updated 2nd edition) shows you how to build trust remotely, read between the lines, collaborate and negotiate effectively, prevent culture clashes, and get the job done across borders.Flying blind with customers, colleagues, collaborators or competitors? Frustrated by misunderstandings or turf-wars with other organizational silos or cultures? Learn the #1 skill: how to step into anyone’s shoes, decode their mindset, and get the job done with anyone, anywhere."Culture Clash not only reminds us of our blindness, but also offers a cure."--Scott A. Snook, Professor, Harvard Business SchoolSweden’s Electrolux wondered why its vacuum cleaners did not sell in the United States. When someone realized its slogan “Nothing sucks like Electrolux!” meant something a bit different in America, it was too late…Few of us are prepared to manage across cultures, and blind-spots can be costly—from lost opportunities to lawsuits.Forged in the fire of clashing cultures and living on four continents, Dr. Zweifel, the CEO, Columbia professor and award-winning author, unpacks the toolbox he developed over three decades of helping managers in 100+ countries lead effectively—a fool-proof system for success across organizational and cultural borders.Culture Clash 2;is not another Kiss, Bow or Shake Hands. Such protocol-laden books on whether to bring wine to a dinner in Singapore miss the mark: Non-compliance with local etiquette is not the deal-breaker.What has derailed deals is our inability to read between the lines, decode the mindset of the other side, and see the world from other perspectives.In this action-packed, quick and fun read (cross-cultural fiascos can be hilarious… Some jokes are so risqué that the publisher banned them until now), <>learn:• How a tiny investment in your cross-cultural skillset can yield an enormous return—and might have prevented calamities like 9/11, which Dr. Zweifel witnessed up close, or failures like the DaimlerChrysler merger, pp.xix.• How to avoid the 10 most costly sins when cultures clash. With a worksheet, p13.• How to adapt your website, videos or social media to other cultures so you don’t alienate new customers, p45.• How to address difficult topics—for example sex—in different cultures, p52.• The hidden differences between American, Asian, European and other mindsets that trip up negotiations, p64.• The 13 Do’s and Taboos in dealing with other value-systems, p73.• The 8 dimensions to quickly decode and prep for any meeting anywhere—even if you’ve never been there, p101.• The most powerful troubleshooting tool on the market to prevent culture clash—which saved Dr. Zweifel’s clients millions in sunk costs, with cases, p105.• A roadmap for building a global culture and brand while boosting innovation, with cases from BMW to Coke, p116.• The 7 best practices for minimizing post-merger pains, with cases from GM to GE Capital, p128.• How to lead effective global meetings and teleconferences (before, during, after), with a case of a $40m value-add, p138.“Absolutely required reading for leaders who manage across cultures.”--Ali Velshi, Anchor, NBCRead Culture Clash in one evening, build your cross-cultural savvy, and boost your global results and power.